Note: All prices in US Dollars
Now Offering eLayaway
eLayaway is ONLINE LAYAWAY AT IT'S BEST. The secure online proces maks it easy to afford the things you want most. Like traditional Layaway eLayaway allows you to make payments on a variety of products and services, with delivery upon payment in full. Membership is FREE and there are NO CREDIT CHECKS! The customer pays a flat, one time charge, of 1.9% per transaction to use eLayaway. In essence, it's $1.90 per $100 spent, that's it!
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We Proudly Accept
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For Fast Processing use
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Payment
We accept Visa, Master Card, along with Pay Pal and ELayaway for credit card payments. Cashier checks, money orders and personal checks are not accepted. Credit and debit cards will be authorized upon receipt of order and charged at time of shipping or if shipment is imminent, some secured credit cards or debit card bank issuers may withhold funds upon authorization by Cotton Patch Bedding.
Payment Methods:
- We accept Master Card and Visa Credit Cards only. We also offer Pay Pal and ELayaway programs. The cards are processed through our secure payment processing center.
eLayaway
eLayaway is ONLINE LAYAWAY AT IT''S BEST. The secure online process makes it easy to afford the things you want most. Like traditional Layaway eLayaway allows you to make payments on a variety of products and services, with delivery upon payment in full. Membership is FREE and there are NO CREDIT CHECKS! The customer pays a flat, one time charge, of 1.9% per transaction to use eLayaway. In essence, it's $1.90 per $100 spent, that's it!
Minimum Order:
Cotton Patch Bedding requires the following minimum order policy:
- No minimum order required.
Pricing:
All product prices are displayed in real time on the web site. We will do our best to ensure our prices are as accurate as possible. However, in situation where error occurs in product pricing, our company reserves the right to update the order with correct pricing and will notify the customer if such change does occur. Prices and discounts are subject to change without notice.
Backorders, Product Delays & Out of Stock Items
Backorders are a result of manufacturer delays in producing products to be shipped directly to our suppliers and then to our customers. Cotton Patch Bedding may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 8 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified only if item ordered has been discontinued or is no longer available.
Special Orders:
Cotton Patch Bedding will accommodate special orders. All special orders must be paid in full at the time of order. Once a special order has been placed, it is NON-CANCELABLE. Orders of items that are not in-stock and customer request to wait for the product is considered a special order.
Special Order Items
All products, which are indicated as “Special Order”, are NON-RETURNABLE. All Italian Linens and special sized Bridal quality satin items are non-returnable. Refunds or credits will not be issued on special order items, if you receive a special order item and it is the wrong color, wrong size, damaged or is defective, the item will be repaired if necessary or replaced at no cost to you. Some special orders may take 6 to 8 weeks before shipping. Please call or e-mail customer service if you have any questions on "Special Order" or non-returnable items, or cancellation policies.
Product Sizes
All finished sizes for products advertised are based on information provided by the manufacturer of the item, sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. Cotton Patch Bedding and its manufacturers are not responsible for shrinkage of material.
Catalogs & Fabric
Sorry, we do not offer printed catalogs. Although we do not offer fabric swatches for most items there are only a few products that we do offer swatches for, those fabrics which we do offer swatches for we cannot guarantee that if a fabric swatch is sent that the swatch received will match an item ordered of the same material. Please contact customer service if you have any questions on our product colors
Sheepskins, Fiber, Feather & Goose Down Bedding
Sheepskins, Goose Down bedding, Feather and Fiber bed bedding, feather filled pillows, mattress pads not defective are non returnable. Please use our retrun request form located on our contact us page for return authorization prior to returning. All requests must be submitted within 15 of delivery, request submitted after 15 days will automatically be denied.
Returns For Patch Quilts & Patch Quilt Sets:
All Cotton Patch Bedding/Patch Quilts' return Policy is designed to fairly protect our customers while still respecting the unique qualities of our handcrafted products. By their very nature, our handcrafted products contain variations one from another. These variations are not a basis for return of the product. For example, small stains that can be removed by the customer or loose threads are not a basis for return of the product. On rare occasions you may encounter an item with significant damage that results from mishandling or other unforeseen circumstances. In such cases, please contact us within 15 (fifteen) days of receipt. We cannot accept merchandise for exchange or refund after 15 (fifteen) days and we cannot accept any items that have been washed. Please contact a Customer Service Representative using our return request form located on our contact us page to request a Return Material Authorization # (RMA#). Any returns without an RMA# will be refused. Upon receipt of the return item, our Returns Department Supervisor will inspect and, if legitimate defects are found, the item will be replaced and incoming freight credited to your account. If the Returns Department Supervisor denies the claim, the items will be returned to you at your expense. The decision of the Returns Department Supervisor is final. All Returns will be replaced with merchandise. NO CASH REFUNDS!
Italian, Silk & Satin Bedding (Italian Linens, Silk Charmeuse, Silk Habutai, Bridal Satin, Polyester Woven Satin)
Italian Linens order cancellations are not accepted after Cotton Patch Bedding has received order. Silk & Satin items may be returned for exchange or refund within 15 days of receipt only if not removed from its package and are in original resale able condition and are not special ordered in size or color. All Bridal Satin items and special order satin items are non-returnable. Bridal Satin sheets and duvet covers are professionally center seamed; Bridal Satin items will wrinkle and can be ironed. Bridal Satin is a sleek woven fiber for that special look and feel one associates with fine satin bedding. It is called Bridal Satin because many bridal gown manufacturers use it for this very purpose. Bridal Satin is machine washable. The densely woven satin fabric is both very elegant and machine washable, if treated with proper care, it will last for a long time. Silk & Bridal Satins should be washed by itself on a gentle cycle, cold water setting, please do not, under any circumstances, use hot water, heat is an enemy of Silks & Acetate Bridal Satin for both washing and drying, also, do not use any type of bleach, fabric softer is not necessary, woolite preferred. When finished washing, promptly remove to avoid unnecessary wrinkles, line-dry, or use a cloths dryer set to "Fluff No Heat". When dry-to-the-touch promptly remove to your bed or loosely roll up for storage, if desired for that fantastic smooth satin look, touch up any stubborn wrinkles on the reverse side with a clean steam iron set to the lowest steam setting recommend by your iron for satin, do not use iron on silk. Dry Clean any of our silk or satin comforters due to their bulk, home machine washing though possible, is not recommend for our comforters. To extend the life of any silk or satin bedding we suggest rotating sheet sets frequently so that one set is not abnormally worn due to continual usage. Cotton Patch Bedding and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage.
Shipping
Most Items will ship within 7 to 14 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 7 business days from the day your order has been shipped for UPS Ground Deliveries to be delivered within the continental United States. Large orders, items which are oversized may incur additional shipping costs depending on weight of package and can take longer to arrive once shipped or are governed by each individual manufacturer or distributor in which item has be produced or shipped from. Incorrect addresses will be subject to a $5.00 UPS correction fee. Signature required option is available for UPS shipments upon request only. Items indicated as "Free Shipping" will ship via standard U.S. Mail, UPS or FEDEX shipping and is available only within the continental United States.
Note: Business days exclude Saturdays, Sundays & holidays. We currently do not ship to Alaska or Hawaii and all shipments must be addressed to a street address and not to a PO Box or a FPO/APO address.
Shipping Rates
| 0 to $50.00 |
$7.50
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| $50.01 to $75.00 |
$10.50
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| $75.01 to $100.00 |
$12.95
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| $100.01 to $150.00 |
$15.95
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| $150.01 to $200.00 |
$17.95
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| $200.01 to $250.00 |
$19.95
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| $250.01 to $300.00 |
$22.95
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| $300.01 and Higher |
$24.95
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Additional Fee of $50.00 for Shipments to Canada
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Handling Charges
Handling Charges are additional to shipping and billed accordingly:
Handling Charges
| Total amount in cart $0.00 to $100.00 |
$3.00
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| Total amount in cart $100.01 to $200.00 |
$5.00
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| Total amount in cart $200.01 to $500.00 |
$8.00
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| Total amount in cart $500.01 and higher |
$10.00
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Shipping Policy
The following requirements encompass our shipping policy:
Freight
Prices do not include freight charges. All merchandise will be shipped UPS ground or Fed EX Ground. Orders need not to be completed to see the shipping charge. We use UPS and Fed Ex as shipping carrier.
Shipping Errors
If Cotton Patch Bedding ships incorrect items due to our error we will credit customer for shipping back the wrong item shipped. The correct item will be shipped once the wrongly shipped product is received and credit will be applied directly back onto customer's credit card within 60 days upon receiving the product.
Refused Shipments
Any REFUSED shipments returned to Cotton Patch Bedding or our suppliers do not constitute the right to a refund or credit. Any shipments returned REFUSED if accepted back by the company will incur a 50% restocking fee plus freight charges.
Back Orders
Backorders are a result of manufacturer delays or its customers. Cotton Patch Bedding may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified only if item ordered has been discontinued or is no longer available. Cotton Patch Bedding will hold and ship all back orders as soon as possible by UPS.
Out of Stock Items:
In case any of the products are out of stock, you will be notified and you will have the option of canceling the order, exchanging the product for a similar product at equal value, accepting a partial shipment, receiving the back order when in stock, or wait for the item to come in before filling the order and shipping it. You will be notified of the expected date of shipment of the back order.
Damage or Loss Claims
All products are carefully packed and pass rigorous quality control testing before shipment. Damaged shipments should be checked in the presence of the carrier. All claims for damages or losses to your shipment must be made with the carrier. Please keep all shipping containers and packing material for carrier inspection.
Damages, Exchanges. Replacements. Defects, Claims and Warranties
Customer warrants all items for 15 days from date of receipt. Items for exchange must be issued an exchange number and items must be in original resale able condition and not to have been used or washed per Cotton Patch Bedding policy. Returnable items, which are defective, will be issued a full credit if not replaced or exchanged; defective items that are non-returnable will be replaced only. Customer is responsible for return of defective item per Cotton Patch Bedding return policies. A full refund will be issued for item deemed defective if replacement is not possible. Items under warranty, which are claimed to be defective and items for exchange, must be issued a return authorization number and return instructions by Cotton Patch Bedding. Wrinkling of fabrics may be common for most 100% cotton, Silk and Bridal Quality Satin materials. Cotton Patch Bedding and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage. If you received a damaged or incorrect item or have any questions, please email Cotton Patch Bedding using our preferred email form provided Click Here or call Customer Service during normal business hours (866) 744-9191.
Returns:
Cotton Patch Bedding must be notified of all returns within 15 days of receiving the package to allow time for us to arrange for the return. Because we ship from several different manufacturers and suppliers, our Customer Service Department will give you the proper address to send your package for return processing, upon approval.Customer is responsible for return of product(s) to correct return address and all returns must be issued a return authorization. Defective or damaged merchandise will be replaced upon authorization from our suppliers with no additional cost and must be returned in its original packing. No returns accepted without the original packing. Health department regulations do not permit us to accept open packages of bedding including: sheets, duvets, mattress pads, memory foam toppers, mattresses, pillowcases, and pillows for refund or credit. We cannot accept returns of merchandise that are used, laundered, or soiled. For any damages during the transit the claim shall be made directly with the carrier - UPS or USPS, etc. Returns for any other reason may be exchange for other products at equal value only upon approval from Cotton Patch Bedding. Some items may not be returnable to our suppliers for example: "Does not match my decor" or "The product is slightly different in color from the image shown on your website" these reasons do not constitute the right to a refund or credit. If Cotton Patch Bedding decides to approve your return for reasons similar to this; products may be returned for refund only if notified within 15 days of receipt and only if not removed from its package and are in original resale able condition and will be subject to a 25% restocking fee. You will not be credited back on your credit card until after the product is returned and thoroughly inspected, this could take up to 120 days. If the item or items you have returned are determined to be damaged by you the customer or not in its original packaging, you will not only be charged the re-stocking fee but the amount of credit for your return will be determined by Cotton Patch Bedding. All products listed as: "Sale", "Special Order Item", "Discounted Item", "Closeout" or "Limited Availability" are non-returnable. ONLY upon approval will credit refunds be processed (minus any fees that occur). Use our preferred email form located on our contact us page to request your return, remember you may only be eligible to request a return within 15 days after your order was delivered. If you have forgotten when your product was delivered, contact us anyway and we will send you a copy or link to the UPS tacking information site. If your return is approved our Customer Service Representative will issue you a Return Material Authorization = (RMA#). Any returns without an RMA# will be refused. Upon receipt of the return item, a Return Department Supervisor will inspect and, if legitimate defects are found, the item will be replaced and incoming freight credited to your account. If the Returns Department Supervisor denies the claim, the items will be returned to you at your expense. The decision of the Returns Department Supervisor is final. NO CASH REFUNDS!
Returns For Patch Quilts & Patch Quilt Sets:
All Cotton Patch Bedding/Patch Quilts' return Policy is designed to fairly protect our customers while still respecting the unique qualities of our handcrafted products. By their very nature, our handcrafted products contain variations one from another. These variations are not a basis for return of the product. For example, small stains that can be removed by the customer or loose threads are not a basis for return of the product. On rare occasions you may encounter an item with significant damage that results from mishandling or other unforeseen circumstances. In such cases, please contact us within 15 (fifteen) days of receipt. We cannot accept merchandise for refund or exchange after 15 (fifteen) days and we cannot accept any items that have been washed. Any returns without an RMA# will be refused. Upon receipt of the return item, a Returns Department Supervisor will inspect and, if legitimate defects are found, the item will be replaced and incoming freight credited to your account. If the Returns Department Supervisor denies the claim, the items will be returned to you at your expense. The decision of the Returns Department Supervisor is final. All Returns will be replaced with merchandise. NO CASH REFUNDS!
Sheepskins, Fiber, Feather & Goose Down Bedding
Sheepskins, Goose Down bedding, Feather and Fiber bed bedding, feather filled pillows, mattress pads not defective are non-returnable. Please use our return request form located on our contact us page for return authorization prior to returning. All requests must be submitted within 15 of delivery, request submitted after 15 days will automatically be denied.
All velvet items, special order bed skirts, special order bedspreads, Italian Linens, canvas & vinyl futon bedding, and "Special Order" items are non-returnable. Sheet sets, feather bedding, fiber beds, mattress pads and Goose Down bedding not defective are non-returnable. Silk bedding items not defective are non-returnable.
Return authorizations will only be issued by contacting customer service department using our perferred email contact form Click Here. Refunds, replacements or credits are normally issued within 120 of receipt of return or after inspection of item if required. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to customer if item returned has been used, damaged, washed or is a non-returnable item per Cotton Patch Bedding policy.
If your return has been approved and you are ready to ship back the product, please include:
The original packing slip.
A note telling the Return Department Supervisor what the problem was.
Your Return Authorization Number given to you by Cotton Patch Bedding.
Please note as you began the order process there was an agreement on the page stating you have reviewed our shipping and policy information and therefore acknowledge to abide by our return policy.
Privacy and Security Policy
The following requirements encompass our security and privacy policy:
Privacy
Members' Personal Information
WE TAKE SPAM EMAILS, FRAUD, AND PRIVACY ISSUES VERY SERIOUSLY, THEREFORE, WE ARE HIGHLY PROTECTIVE OF OUR COUSTOMER'S PERSONAL INFORMATION AND DO NOT SHARE OUR CUSTOMER'S PERSONAL INFORMATION WITH ANYONE. Our web site uses customer contact information from the registration form to send our customer information about their order, saving coupons and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list.
IP Addresses and Demographic Information
When visiting our web site, our web site will identify your computer's IP address for problem analysis and site administration. Your IP address helps us gather broad demographic information. We use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in and displaying the content according to their preferences.
Security
Our web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant.
Having Trouble Receiving Email from Us?
If you are having trouble receiving your order confirmation email, saving coupon email, or promotional email from us. Please check the email program you are using and make sure our email address is added in the approved email list.
Contacting Us
If you have any questions about the privacy and security statement, the practices of the site, or your dealings with the web site, just send us your input via email or contact us with contact information lised in our Contact Us page.
Cottonpatchbedding.com
Secure Shopping & Privacy Statement
For each visitor to our store, our web server does not automatically recognize or capture any information regarding our customers domain or e-mail address. We collect information volunteered by the customer only. We do not sell or make the customers e-mail address, billing or shipping address and telephone number of our customers available to any outside organization.
Business Hours
Normal business hours are Monday - Friday 8:00am to 4:30pm (MST). Cotton Patch Bedding offices will be closed during all major holidays.
Errors
Errors - Descriptive, typographic or photographic errors are subject to correction. We reserve the right to limit quantities ordered.
Sales tax applies for all orders billed within Arizona.
Fixed Rate of $35.00 for Shipments to Canada.
Payment Disclaimer
Information
| You may be liable for applicable collection fees, court costs and attorney fees, in the event of an unpaid balance. In the event of any dispute or charged back transaction, such transaction will be investigated. You hereby agree that by entering this site, or by entering into a payment method that such agreement is considered an electronic agreement and you may be held liable for any an all such damages. In the event you do not understand this disclaimer you may contact us using our contact us form located on our site or call customer service at 866-744-9191. |
Write to:
Cotton Patch Bedding
2015 Pescador Drive
Mohave Valley, AZ. 86440 |
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